Investing In Service Excellence

Service is a key aspect of buying a MIDREX® Plant. From the initial feasibility study to aftermarket parts, equipment, and upgrades, Midrex is there alongside the client to ensure they receive the full value for their investment.

As a company, Midrex is known for designing direct reduction plants and engineering ironmaking solutions that are specific to the individual needs of clients and have long, productive operating lives. Through our in-house expertise, together with strategic partnerships and the world’s most knowledgeable plant operators, we assist in making the dream of energy-efficient, environmentally-responsible steelmaking a reality.

A direct reduction project typically involves four phases: Planning, Contracting, Constructing/Execution, and Operation. In the Planning Phase, we work with potential clients to frame the basic concept and perform a pre-feasibility study. This leads to either a more detailed feasibility study or directly into development of a technical specification and design basis for a plant. During this process a project manager is assigned, who works closely with the client to select the most effective technology configuration, develop the basic plant design, evaluate the economics and risks, and develop a commercial/technical proposal.

By the Contracting Phase, the design basis of the plant has been agreed to and the pace of the project accelerates. Discipline engineering proceeds and equipment specifications are developed which define the basis for the project. Schedules for utilities and raw materials consumption are calculated and negotiated. Midrex also assists in preparing the documentation required for project financing and in obtaining loan commitments from lenders. At the end of the Contracting Phase, final project contracts and agreements between the client and Midrex (sometimes with a consortium partner) are signed.

The Construction/Execution Phase opens with Midrex performing basic and detail engineering and procuring key plant equipment. During this time, Midrex will work alongside the client to finalize financing, project schedules, and offtake agreements. As plant construction starts, Midrex will deploy personnel to the site to advise on best practices for constructing a DR Plant. When construction is complete, a start-up and commissioning team prepares the plant for operation and conducts the Performance Guarantee Test, following which the plant is turned over to the client’s personnel, who have completed intensive training including hands-on experience at an established MIDREX Plant.

The final phase is Operation, and Midrex continues to support our clients through our Technical Services department which is available to provide on-call assistance for any issues that may arise during plant operations. We also provide aftermarket support through our Midrex Global Solutions group which can assist with spare parts procurement, develop engineered solutions, and also deploy experienced field personnel to assist with any activities at the plant.

By partnering with Midrex, you become a vital member of an interactive family of owners and operators, dedicated to mutual success. As we navigate the complexities of the modern market, let us remember that at the heart of every thriving partnership lies a commitment to service excellence. It’s this unwavering dedication to going above and beyond that will pave the way for continued growth and innovation in our industry.